Frequently Asked Questions
Everything you need to know about your Needle & Thread experience.
How long does shipping take for domestic and international orders?
Domestic orders are typically processed within 2 business days and delivered within 3-5 days. International shipping varies by location but generally takes 7-14 business days.
What is your return policy for evening wear and bridal pieces?
We accept returns on all unworn items with original tags attached within 30 days of delivery. Please note that items showing signs of wear or alterations cannot be refunded.
How do I ensure I select the correct size?
We provide a detailed size guide on every product page. Since our garments often feature intricate embroidery and delicate fabrics, we recommend measuring yourself and comparing against our specific brand dimensions.
Are your garments ethically produced?
Yes, we are committed to ethical craftsmanship. We work closely with our suppliers to ensure fair wages, safe working conditions, and high-quality artisanal standards for every hand-finished piece.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
How should I care for my Needle & Thread dress?
Due to the delicate nature of our sequins and beadwork, we recommend professional dry cleaning only. Store your garment flat if possible to prevent the fabric from stretching over time.